House rules

House rules agreement

In order to book, you must agree to these terms, confirming you have read and accepted the house rules.

1. Check-in/Check-out

Standard check-in time is 3:00 PM; check-out is at 12 NN (21-hour stay). Early check-in or late check-out is subject to availability and may incur additional charges. Grace period for check-out is 15 minutes, after which a ₱2,000 fee applies.

2. Payments and Deposits

A ₱3,000 security deposit is required upon check-in and is fully refundable if no damages or losses are incurred. Charges for damages or lost items will be based on the listed item values.

The remaining 50% balance must be paid on or before check-in via GCash or Bank Transfer; cash payments are not accepted. Published and discounted rates are exclusive of tax.

3. Smoking Policy

Smoking or vaping is strictly prohibited inside the villa.

4. Windows and Doors

Close windows and sliding doors immediately after use, especially after 5:00 PM, to prevent insects from entering the bedrooms.

5. Noise and Videoke Usage

Videoke use is allowed until 10:00 PM per barangay ordinance. Extended use at minimum volume is permitted unless complaints arise from other guests.

6. Pet Policy

We allow only 3 small or 1 medium sized pets in the resort. Pets must wear diapers at all times. They are not allowed to swim in the pool or be on bed mattresses. Pets are not allowed to loiter in other villas; using a leash when outside the villa is advised. Any property damage or physical harm that may be caused by pets is the pet owner's full responsibility. The resort management reserves the right to determine the charges for damages.

7. Pool Safety

Running and diving in the pool area are strictly prohibited. Children must be accompanied by adults at all times. No lifeguard is on duty.

8. Appliances, Decorations and Catering

Additional appliances must be declared at check-in and may incur extra charges. Appliances and devices must remain inside the villa.

Posting decorations with double-sided tape, thumbtacks, or similar materials is prohibited. A designated space is provided at the pergola for events.

Outside catering services or set-up is allowed with a ₱3,000/day charge.

9. Guest Policy

Only registered guests are allowed on the premises. Standard capacity is 20 persons, with a maximum of 23 persons. Extra guests (beyond 20) are charged ₱500/person and provided an extra mattress. Walk-in guests and visitors exceeding the villa's maximum capacity are not allowed entry.

10. Inventory Check

Assign one person from your group to accompany staff during inventory checks upon check-in and before check-out.

11. Cancellation and Rebooking Policy

No-show: Reservations that are not checked in on the booked date without prior notice will be considered a no-show and are non-refundable.

Cancellations made 30 days or more before the check-in date: eligible for a 50% refund of the total amount paid.

Cancellations made 15–29 days before the check-in date: eligible for a 25% refund of the total amount paid.

Cancellations made 14 days or less before the check-in date: non-refundable.

Rebooking is allowed up to 7 days before the check-in date, subject to the following conditions: a ₱2,000 rebooking fee will apply; new dates must be on non-holiday weekdays, subject to availability; the rebooking date can be used on all months of the same year.

In the event of natural disasters, government-mandated restrictions, or other force majeure events, rebooking may be allowed without a rebooking fee. Rebooking must still adhere to the availability of non-holiday weekdays and occur within 3 months of the original booking date.

Special considerations: for medical emergencies or other urgent personal circumstances, rebooking or partial refunds may be considered on a case-by-case basis, with proper documentation required.

12. Early Check-in Policy

Standard check-in is 3:00 PM and check-out is 12:00 NN. Early check-in is allowed only for special cases and is strictly subject to availability. Guests must request early check-in in advance to ensure proper coordination with our booking specialist. A fee of ₱2,000 per hour applies for early check-ins.

13. Liability and Conduct

The resort is not liable for injuries, accidents, or loss of life during the stay. First aid kits are available in each villa.

Illegal activities and substances are strictly prohibited. Guests engaging in disruptive or dangerous behavior will be expelled without refund, with the assistance of authorities if needed.

14. Parking

Free parking for four (4) cars per villa is available near the resort entrance. Additional cars will be parked safely at a gated basketball court around 100 meters from the resort with a ₱100 flat parking fee.

15. Villa Care

Please treat the villa with utmost care as your home. Always keep the villa and its surroundings clean and in order. Our caretakers/housekeeping are available until 8 PM for inside-villa assistance. A night staff member is on duty for safety and monitoring.

Exclusions

Towels and toiletries; charcoal for grilling; personal needs (food, mosquito repellent, etc.).

We don't have ramps for PWD guests. Entering the resort has two flights of stairs, around 20 steps.

We do not have errand services, but we accommodate a one-time errand request with a charge in case important items were missed. Please make sure to bring all you need before going to the resort.

Amenities and inclusions

Each villa accommodates a standard of 20 guests, and a maximum of 23 guests sleeping on extra floor mattresses. Zachary, Zoie and Zuriel each have 3 bedrooms. Fully air-conditioned, high-ceiling living room and bedrooms; ten-seater acacia dining table; five-seater curved sofa with two accent chairs; bar table with 3 bar chairs; fully equipped kitchen and eating utensils for 20; water dispenser with one free gallon of mineral water (additional gallons ₱50 each); 28 sqm infinity plunge pool with jacuzzi (pool heater not yet available); outdoor kitchen sink, griller and outdoor showers; 21 sqm fire pit (₱150 per firewood set-up); 24 sqm outdoor pergola with two long tables and 20 chairs; bathrooms with complimentary shower gel and shampoo (hot and cold shower not yet available); 55-inch smart TV, wireless karaoke, Netflix, board games and 200 Mbps Wi-Fi; clean linens, blankets and pillows; welcome gift. Paragliding can be booked subject to weather conditions.

Value of appliances, decorations and other items

All items and appliances must be returned complete and free from any damage. Lost and damaged items will be charged at market value. All items will be assessed carefully to determine whether damage is normal wear and tear or reckless handling.

Agreement

I, the principal booker and representative of my group, confirm that I have carefully read, understood, and agree to comply with the house rules outlined above. I accept full responsibility for ensuring that all members of my group adhere to these rules. I understand that failure to comply may result in additional charges or, if necessary, the termination of our stay without a refund.

I acknowledge and agree that the resort is not liable for any injuries, accidents, or loss of life involving myself or any member of my group during our stay.

For cancellations, I understand that a 100% refund of the downpayment will be provided if the cancellation is made within 24 hours of payment. After this 24-hour period, the terms and conditions remain binding for the duration of our reservation.