General Information
 
**1. Where is City on a Hill Resort located?**
City on a Hill Resort is located on Paralejas Street, Binangonan, Rizal, Philippines, beside Joffe Mountain. It is approximately a 1 hour and 30-minute drive from Ortigas, depending on traffic conditions.
 
**2. What is the check-in and check-out time?**
– Check-in: 3:00 PM
– Check-out: 12:00 noon the next day
 
**3. Is there parking available at the resort?**
Yes, we offer free parking on the premises for all our guests.
 
### Booking and Reservations
 
**4. How do I make a reservation?**
You can make a reservation directly on our website, Facebook Messenger, or through popular booking platforms like Airbnb. We accept credit card and cash payments, with an option for a 50% deposit and 50% payment upon check-in.
 
**5. What is the required deposit for booking?**
A 50% deposit is required to confirm your booking, with the remaining 50% due upon check-in.
 
**6. Can I cancel or reschedule my booking?**
Yes, you can cancel or reschedule your booking. Contact our front desk at least 7 days before your check-in date for a full refund. Cancellation fees may apply for changes made closer to the check-in date.
 
**7. What if I cancel my booking 3 days before check-in?**
We charge 50% of the total booking due to the high demand and expenses incurred for marketing and preparation.
 
**8. Are there any discounts for group bookings?**
If you book all three villas or stay for more than three nights, you are entitled to discounts. Please contact us for more details.
 
**9. Is there a waiting list if my desired date is already booked?**
Yes, you can join our waiting list. We will notify you 7 days before your desired date if the current reservation is canceled.
 
**10. Can I make a reservation but pay only upon arrival?**
No, reservations without a deposit will be marked as pending, and others can still book the slot. We recommend paying 50% upon reservation to secure your booking.
 
### Accommodations
 
**11. Do the accommodations include private pools?**
Yes, each villa comes with a 42m² private infinity pool and a heated Jacuzzi.
 
**12. Can I request specific room configurations?**
Yes, please contact us in advance to request specific room configurations, and we will do our best to accommodate your needs.
 
**13. What is the maximum occupancy for each villa?**
– Zachary Villa: 20 people
– Zoey Cabin: 20 people
– MGB Prefab: 25 to 30 people
 
**14. Are there options for connecting rooms for larger groups?**
While we do not have connecting rooms, you can book multiple villas. The fences can be removed to create a larger, interconnected space.
 
### Amenities and Services
 
**15. What amenities are available at the resort?**
Our resort offers a wide range of amenities including private infinity pools, heated Jacuzzis, outdoor barbecue facilities, paragliding adventures, bonfire nights, fully equipped kitchens, modern appliances, and entertainment options including karaoke.
 
**16. Is room service available?**
Yes, room service is available throughout your stay. Our caretakers and cleaners are on hand to assist you.
 
**17. Are there accessible accommodations for guests with mobility challenges?**
While our resort is located on a mountain, we strive to accommodate guests with mobility challenges. From the road or parking area, it is a 100-meter walk to the villas.
 
**18. Is there Wi-Fi available at the resort?**
Yes, we offer free Wi-Fi throughout the resort with speeds up to 1 Gbps.
 
**19. Can I bring my pet to the resort?**
Yes, pets are allowed. Please inform us in advance if you are bringing a pet.
 
### Special Events and Activities
 
**20. Can I host private events at the resort?**
Currently, we do not have dedicated event facilities, but you are welcome to host private events within your booked villa.
 
**21. What activities are available at the resort?**
We offer a variety of activities including paragliding, guided hiking tours, biking, bonfire nights, and karaoke. Additional services such as massage can be booked in advance.
 
**22. Are catering services available?**
As our restaurant and café are still under construction, we do not offer catering services. However, you are welcome to use third-party caterers or bring your own food and cook.
 
**23. Can I request special arrangements for celebrations?**
Yes, we offer special event packages. Please contact us in advance to discuss your needs and arrangements.
 
### Safety and Security
 
**24. How does the resort ensure guest privacy and security?**
We have security guards on duty, and there are security cameras in key areas around the resort. We also provide a private entrance for each villa to ensure your privacy.
 
**25. What is the policy on smoking?**
Smoking is allowed in designated areas. Please respect our non-smoking policies within the villas to ensure the comfort of all guests.
 
**26. What should I do in case of an emergency?**
We provide a first aid kit in each villa. For serious injuries or emergencies, please notify our staff immediately for assistance with safe transportation to the nearest hospital.
 
**27. Are children included in the occupancy count?**
Children above 2 years old are included in the occupancy count. Infants under 2 years old are not counted towards the occupancy limit.
 
**28. Do you offer corporate rates for company retreats or team-building events?**
Yes, we offer special rates for corporate bookings. Please contact our sales team for more information.
 
**29. Do the villas have air conditioning?**
Yes, all our villas are equipped with centralized air conditioning, and each room has its own air conditioning unit for additional comfort.
 
**30. Are extra beds or cribs available?**
Yes, extra beds and cribs are available upon request. Please inform us in advance if you need additional bedding.
 
**31. Is there a limit to how many people can stay in a villa?**
Yes, the maximum occupancy for each villa is 25 guests, including children above 2 years old. For larger groups, multiple villas can be booked.
 
**32. Are there laundry facilities available?**
Yes, each villa has a washer and dryer available for guest use.
 
**33. Can we bring
 
 our own food and drinks?**
Yes, you are welcome to bring your own food and drinks. Each villa has a fully equipped kitchen and barbecue facilities for your convenience.
 
**34. Are there any nearby restaurants or grocery stores?**
Yes, there are several restaurants and grocery stores within a short drive from the resort.
 
**35. Can I book a massage or spa service during my stay?**
Yes, massage services are available upon request. Please book in advance to ensure availability.
 
**36. Are there any seasonal events or festivals at the resort?**
We host special events and themed activities during holidays and peak seasons. Please check our website or contact us for upcoming events.
 
**37. Is there 24-hour security at the resort?**
Yes, we have 24-hour security personnel on-site to ensure the safety and security of our guests.
 
**38. Are there any medical facilities nearby?**
Yes, there are medical facilities and hospitals within a short drive from the resort. In case of an emergency, our staff can assist with transportation.
 
**39. Is there insurance coverage for guests during their stay?**
We recommend that guests arrange their own travel insurance. The resort is not liable for personal accidents or injuries.
 
**40. Are there restrictions on noise levels?**
Yes, to ensure a peaceful environment for all guests, we ask that noise levels be kept to a minimum, especially during nighttime hours.
 
**41. What are the check-in and check-out procedures?**
Check-in is handled at our front desk where you will be greeted by our friendly staff. They will provide you with the keys and a brief tour of your villa. For check-out, simply return the keys to the front desk and settle any outstanding charges.
 
**42. Can I make a booking for someone else?**
Yes, you can book a villa for someone else. Please provide the guest’s name and contact information during the booking process.
 
**43. Are there any hidden fees or charges?**
All fees and charges will be disclosed during the booking process. There are no hidden fees. Any additional services or requests made during your stay will be charged accordingly.
 
**44. How can I modify my booking?**
To modify your booking, please contact our front desk or send an email to our reservations team. Changes are subject to availability and our cancellation policy.
 
**45. Can I request a late check-out?**
Late check-out is subject to availability and may incur additional charges. Please inform our front desk in advance if you require a late check-out.
 
**46. Are there any non-smoking rooms available?**
All our villas are non-smoking. Smoking is only allowed in designated outdoor areas.
 
**47. Are there safes available in the villas?**
No, we currently do not have safes in the villas.
 
**48. Do you provide daily housekeeping?**
Yes, daily housekeeping services are provided to ensure your villa remains clean and comfortable during your stay.
 
**49. Do you offer laundry services?**
Yes, we offer laundry services for an additional fee. Each villa also has a washer and dryer for guest use.
 
**50. Are there BBQ facilities available?**
Yes, each villa has BBQ facilities that guests can use.
 
**51. Can I host a wedding at the resort?**
Currently, we do not have dedicated wedding facilities, but you can host small private celebrations within your booked villa.
 
**52. Can I bring my own entertainment equipment?**
Yes, you can bring your own entertainment equipment, but please inform us in advance to ensure there are no issues with setup.
 
**53. Do you offer yoga or fitness classes?**
Currently, we do not offer yoga or fitness classes, but we have plenty of outdoor space suitable for personal fitness routines.
 
**54. Is there an emergency contact number?**
Yes, an emergency contact number will be provided upon check-in for any urgent matters.
 
**55. Are there fire extinguishers in the villas?**
Yes, each villa is equipped with fire extinguishers and smoke detectors for your safety.
 
**56. Do you offer 24-hour front desk service?**
Yes, our front desk is available 24 hours a day to assist you with any needs or emergencies.